Terms and Conditions

 Delivery:

Wee Lee Nursery delivery services are only meant for local delivery in Singapore. For overseas order, please contact our customer service at admin@weeleenursery.com or using our contact us page.

Local Delivery:

Wee Lee Nursery will do our best to meet its customers' delivery request but reserve the right to cancel any order in an event if the delivery location is invalid.

Locations that we are unable to make delivery includes:

- Sentosa, Jurong Island, Tuas District, Shipyards, all military camp

Delivery Options:

* Standard delivery at $15 per trip. There will be free delivery for purchase above SGD$150

This delivery consists of 3 different time slot.

1. 9am-12pm

2. 1pm-4pm

3. 5pm-7pm

* Self-collection @ the nursery

We provide sell-collection service for our customers who are available to collect their purchases themselves. You may wish to contact us before arriving to check if the plant is ready for collection.

*Do note that in any scenario where the recipient is not present at the address given / wrong address given/did not turn up for the meetup,  rescheduling of delivery date should be within the next two days. It will be regarded as a new trip and full delivery charge applies. 

Seasonal Availability

Wee Lee Nursery strives to ensure that our customers' flowers are always fresh, beautiful and consistent with the order. However, flowers are seasonal products and are subjected to availability.
Hence, Wee Lee Nursery will do its best to keep its website updated to ensure that our customers can get what they want. Nevertheless, If there are any products that are no longer available, we will contact you and work out a suitable replacement. We will only substitute with flowers of a similar/better value.

Please contact us at admin@weeleenursery.com  or our contact us page if you wish to purchase large quantity of flowers 

Product Quality

Flower colour and quality may differ from what is shown on Wee Lee Nursery's website.  

Returns/Refunds/Cancellation

Wee Lee Nursery ensures that every order will be in their best condition when delivered to customers. However, if you are dissatisfied with your order, kindly take a photo of the item and contact our customer service. We do not provide returns/exchange/refunds. However, negotiations can be made to ensure that our customers remain satisfied with our service. 

Wee Lee Nursery reserve the rights to cancel any order that is deemed unreasonable or due to unforeseen circumstances. Refund will be provided in this case. 

Payment

ONLINE
We accept all major credit cards, including Visa, Mastercard, American Express, JCB.
Online payments are processed using our secure payment provider, Stripe. Stripe is a market leader in the online payment space and ensures fast, safe and secure payments.
Coupled with our site’s SSL certificate, you have ensured a safe, encrypted link between you and our secure payment provider.

Payments made through ibanking / atm transfer should be done within 24 hours after receiving our invoice email.
Should you opt for atm transfer, kindly reply to the invoice email and attached a snapshot of your proof of transaction to us.

If you wish to purchase any products directly from the nursery, only CASH payment is allowed.

Orders with late payment will be marked as cancelled.

Privacy Policy

Wee Lee Nursery may collect the following information:

• name and job title

• contact information including email address

• demographic information such as postcode, preferences, and interests

• other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.

• We may use the information to improve our products and services.

• We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.

• We may use the information to customise the website according to your interests.

• We will never sell your information.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information from us.You may request details of personal information which we hold about you under the Data Protection Act 1998. If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Changes

Wee Lee Nursery reserves the right, at our sole discretion, to modify or replace these Terms at any time.

Copyright notice

Wee Lee Nursery owns and controls all the copyright and other intellectual property rights in our website and the material on our website. All the copyright and other intellectual property rights in our website and the material on our website are reserved.